Support

Help when you need it.

Find answers about package selection, provider review, pricing, shipping, and account access.

Medical emergency? Call 911 or go to the nearest emergency room. ELIVE RX services are not for emergencies.

Getting started

Start by comparing programs and prices on our pricing page. Select the medications you want, complete secure payment through Stripe, then complete your clinical intake through Uniloop for licensed clinician review. Treatment is recommended only if a clinician determines it is appropriate.

You can review all program prices on our website without creating an account. After you select your medications, payment is processed through Stripe. Clinical intake through Uniloop follows payment, before provider review.

Use your account at portal.eliverx.com to access your care dashboard and messages.

Treatment and care

No. A licensed clinician from our contracted provider network determines whether treatment is clinically appropriate based on your health information, history, medications, and safety factors. Payment does not guarantee prescription approval.

Your clinician considers your intake responses, medical history, current medications, safety factors, and labs where indicated. Compounded medications, when prescribed, are prepared by licensed U.S. compounding pharmacies.

Yes. A clinician may adjust, pause, or stop treatment based on your response, side effects, or safety. Your care team is available for follow-up throughout your program.

Reach your care team by email, text, phone, or through the patient portal. Provider review typically occurs within 24–48 hours after intake is submitted.

Billing and shipping

Yes. All program starting prices are shown upfront on our website before you commit to a plan. ELIVE RX does not accept insurance; pricing is direct-pay and all-inclusive for the programs listed.

After your prescription is sent to the pharmacy, orders typically ship within 24–48 hours. Temperature-sensitive medications are shipped with next-day delivery and cold-chain packaging validated through temperature excursion studies for high-heat conditions.

For order and shipping questions, use secure email through your Uniloop dashboard or call customer service at (713) 492-7036. For clinical questions about existing care, contact your provider through the patient portal.