1. Introduction
ELIVE RX LLC ("ELIVE RX," "we," "us," or "our") operates a telehealth platform that connects patients with licensed clinicians for metabolic health, weight care, and peptide programs. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website, create an account, complete a clinical intake, or receive care through our services.
By using our services, you agree to the practices described in this policy. If you do not agree, please do not use our services.
2. Information We Collect
Information you provide
- Account and contact information (name, email, phone, date of birth, address)
- Health and medical information submitted through intake forms, questionnaires, and provider communications
- Payment and billing information processed through our payment provider
- Communications with our support and care teams
Information collected automatically
- Device and browser information, IP address, and general usage data
- Cookies and similar technologies as described in Section 9
3. Protected Health Information (PHI) and HIPAA
When we collect, store, or transmit Protected Health Information as defined under the Health Insurance Portability and Accountability Act (HIPAA), we comply with applicable HIPAA requirements. PHI may include your medical history, symptoms, medications, lab results, and communications with licensed clinicians.
Our HIPAA Privacy Officer: [TBD — name and contact]
You may request a Notice of Privacy Practices (NPP) by contacting us at jason@eliverx.com. A separate NPP page: [TBD — required yes/no]
4. How We Use Information
- Facilitate telehealth consultations and clinical review by licensed providers
- Process payments and fulfill prescribed medications through partner pharmacies
- Communicate about your care, orders, and account
- Improve our services, security, and compliance
- Comply with legal and regulatory obligations
5. How We Share Information
We do not sell your personal information. We may share information with:
- Licensed clinicians and care teams involved in your treatment
- Partner pharmacies ([TBD — pharmacy name(s)]) to dispense and ship prescribed medications
- Stripe to process payments securely
- Uniloop to host patient intake, questionnaires, and related care workflow
- Other technology vendors ([TBD — CRM, SMS, email providers]) that support our platform under contractual privacy obligations
- Legal authorities when required by law or to protect rights and safety
6. Security
We use administrative, technical, and physical safeguards to protect information, including Secure Socket Layer (SSL/TLS) encryption for data transmitted through our website and services. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
7. Data Retention
We retain information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Medical records are retained in accordance with applicable state and federal requirements.
8. Your Rights
Depending on your location and the type of information involved, you may have rights to:
- Access, correct, or request a copy of your information
- Request deletion of certain information, subject to legal exceptions
- Opt out of marketing communications
- File a complaint with us or a regulatory authority
For HIPAA-related requests, contact our Privacy Officer or email jason@eliverx.com.
9. Cookies and Analytics
We may use cookies and similar technologies to operate our website and understand usage. Analytics tools in use: [TBD — e.g., Google Analytics, none]. You can manage cookie preferences through your browser settings.
10. Children's Privacy
Our services are not intended for individuals under 18. We do not knowingly collect information from children. Contact us if you believe we have collected information from a minor.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect the latest version. Continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Us
ELIVE RX LLC
[TBD — registered business address]
Dallas, TX
Email: jason@eliverx.com
Phone: [TBD — support phone]