1. Overview
ELIVE RX LLC ("ELIVE RX") offers direct-pay telehealth programs. This Refund Policy explains when refunds may be available and how to request one. This policy is incorporated into our Terms of Service.
Payment for a program does not guarantee prescription approval or treatment. Refund eligibility depends on the stage of your order and the services already rendered.
2. What Program Fees Cover
Program fees may include:
- Access to the ELIVE RX telehealth platform and clinical intake through Uniloop
- Licensed clinician review of your health information
- Care team support during your program
- Medication, supplies, and delivery when prescribed and included in your selected package
3. Refund Eligibility
Refunds may be available under the following conditions:
- Before clinical review begins: You may request a full refund if clinical review has not yet started
- Upon denial of selected medications: If a licensed clinician determines that your selected medications are not clinically appropriate, you may be eligible for a refund
- Duplicate or erroneous charges: Contact us promptly if you believe you were charged in error
- Program cancellation by ELIVE RX: If we are unable to provide services for operational reasons on our end
4. Non-Refundable Situations
Fees are generally non-refundable once:
- Your Uniloop clinical visit is completed and treatment is approved by a licensed clinician
- A prescription has been written and transmitted to a partner pharmacy
- Medication has been prepared, shipped, or delivered
- Clinical consultation time has been rendered by a licensed provider
5. How to Request a Refund
- Email info@eliverx.com with your full name, order date, and reason for the request
- Include your account email and program selected
- Our team will review your request and respond within 48–72 hours
6. Refund Timing
Approved refunds are processed to the original payment method through Stripe within 5 business days. Your financial institution may require additional time to post the credit.
7. Shipping and Fulfillment Issues
If you experience a shipping delay, damaged package, or fulfillment issue, contact us at info@eliverx.com or call (713) 492-7036. We will work with you and our pharmacy partners to resolve the issue. Resolution may include replacement shipment or partial credit depending on circumstances.
8. Chargebacks
If you have a billing concern, please contact us before initiating a chargeback with your bank. We are committed to resolving disputes fairly and promptly.
9. Contact
ELIVE RX LLC
27708 Tomball Parkway, Suite 291
Tomball, TX 77375
United States
Email: info@eliverx.com
Phone: (713) 492-7036